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 If you are not entirely satisfied with your purchase, we're here to help.

All Returns, Cancellations, Refunds, or Exchanges

• There may be a 15% restocking fee on all returns, cancellations, refunds, and exchanges for certain items
• Please allow up to 25 days from the date we receive your returned item for exchanges to be fulfilled.
• Our policies listed here are not negotiable due to our “on-demand,” aka “made to order,” process. Once a customer places an order, we manufacture and then fulfil. Your order is a binding contract which dictates to us to make what you as a customer want to receive.

We will not process returns, cancellations, refunds, or exchanges for the following:

• Custom Products -- meaning any user-created product that cannot be restocked.
• “White marks” on our all-over print products.
• Products that have been worn, emit an odour, and/or are not in their original condition.
• Product(s) that were shipped to a not-current address, provided by you.
• Orders which have been delivered for longer than a 14-day period.
• Any items(s) returned that have not been approved by our team in advance.

Returns:

Please read the following blanket policy: Our policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy is to reject any return that we deem as used.

Items that are deemed as used will be shipped back to you at your expense

Please read the blanket policy above.  

There are certain situations where only partial refunds are granted. This may include but is not limited to: any item not in its original condition, and items that are damaged or missing parts for reasons not due to our error.

Refunds

Please read the blanket policy above. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.

Be aware: Since most of our products are clothes (including lingerie), we pay very careful attention to the product's state of return.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a couple of business days, depending on your card issuer's policies.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@atwadesign.com

Sale items:

Sale items cannot be refunded or exchanged.

Returns / Exchanges:

Please read the blanket policy above. We can replace items if they are defective, damaged, or where you have received a size or item different from what was ordered or you have changed your mind within 14days after reception of the goods.  If you need to exchange it for the same item, send us an email at support@cesttaboutique.com; once your exchange request has been approved, you will need to ship your item(s) to the address that will be provided on the return form at that moment.

You will be responsible for the shipping costs for the return your item. Shipping costs are non-refundable. If applicable, the cost of the initial shipping of your product(s) will be deducted from your refund.

Depending on when we receive your product at our facility, where you live, and the amount of time it takes to manufacture the product you want, the shipping and delivery time of your replacement item may vary. Please check our website for estimated production and shipping times for the product you desire.

We are not responsible for international taxes or customs fees.

All items that are being shipped back to us need to have a trackable shipping service or the purchase of shipping insurance. Please email this information to support@atwadesign.com.

Since the shipping is made by a third service, We cannot guarantee that we will receive your returned item.

So we highly recommend that you subscribe to shipping insurance when returning your item(s).

Contact Us

If you have any questions on how to return your item to us, contact us at support@atwadesign.com